Delivery & Shipping

What is the estimated delivery time within India?

We usually dispatch orders within 2-3 business days (excluding Sundays and public holidays). For metro cities serviced by major courier companies, delivery typically takes 7-14 business days after dispatch. For other locations, delivery may take 14-20 business days. Please note that dispatch times may vary for different products ordered at the same time. You will receive a tracking link via email once your order is shipped.

The delivery date shown during checkout is an estimate. If there are any issues with delivering your package, our courier partner will contact you.

What if I’m unavailable when my order is delivered?

Our courier partners will make three delivery attempts. If you are unavailable, you will receive a WhatsApp message from our shipping partner, where you can reschedule the delivery. The delivery agent may also call you to arrange a convenient time.

After three failed attempts, the package will be returned to our warehouse. If you’d like the order reshipped, an additional shipping charge of INR 60 will apply.
If your order is marked as delivered but you haven’t received it, please contact us within 48 hours of the delivery notification to resolve the issue. 

Do you offer international shipping?

No, we ship only in India. If we expand our services internationally in the future, we will update our policy accordingly.

Returns & Refunds

Can I return or exchange my order?

Returns are only accepted for products that are damaged, defective, or if the wrong item was shipped. To request a return, please contact us via email at official@prettycovercosmetics.com within 24 hours of receiving your order, providing an unboxing video and photos showing the issue. The damage or defect must be clearly visible in the photos for your complaint to be accepted. If you fail to provide the necessary evidence within 24 hours, we will be unable to process your claim, as this is the timeframe our shipping partners allow for such disputes.

All returns must include the original packaging and the safety materials provided. If the product is not returned in proper condition, the return will be disqualified, and we will reship the item back to you. Returns will not be accepted for products that have been used, opened, or tampered with. Once the product is returned and inspected, a replacement will be issued if it meets the return criteria. If not, the product will be sent back to you.

What should I do if my package was delivered open?

If the outer packaging is open or the seal has been tampered with, please refuse to accept the delivery. We cannot take responsibility for any orders where the packaging has been compromised, nor for any damaged, missing, or incorrect items in such packages.

When will I receive my refund for a return?

Once your return request is approved, a delivery agent will pick up the product from you. After it is received and inspected at our warehouse, a full refund will be issued. Refunds typically take 7-14 business days to reflect in your original payment method. If you have any further questions, you can contact us via email at official@prettycovercosmetics.com